Special Products Moving
New SPD ALLTRACS Features Improved Customer Experience
Great news! Booking agents with customers using Allied’s Direct Order Entry Process now receive a new and much improved confirmation of their customer’s order registration. It provides the booking agent with an immediate e-mail confirmation of all pertinent shipment details in a concise one page format. Another new feature enables the customer at time of registration, to direct immediate e-mail notification(s) to interested parties with all pertinent shipping details. The party receiving the e-mail notification is also provided a tracking link to check transit status. These are great new user friendly features for Allied agents in managing their client relationships and customers looking to streamline their communications with their consignees.
Commenting on the new Order Confirmation page, Trish Davis of Clemmer Moving and Storage recently wrote to say, “I really like the new order confirmation page that is sent out to customers. IT looks great and confirms the shipment information all in one place”.
Opportunities Abound for All Allied Agents to Book Special Products:
Every day, Allied agents are exposed to opportunities involving Special Products. Now is a great time to make your customers and prospects aware of the full suite of services that Allied has to offer, which can often open new doors and related business opportunities. The following is a recent success story from Atlas Transfer & Storage.
Recently, Jerry Cooper of Atlas Transfer & Storage developed a Special Products opportunity with a household goods customer that had contracted with Atlas for two interstate relocations within the last year. The first Atlas/Allied move went so well that when it came time to relocate again, he just called Atlas to make it happen.
With two exceptional relocations, the transferee, who happened to be in sales for his company, thought of Jerry for possibly handling his company’s upcoming event marketing logistics needs. In working with the client, Jerry learned that the customer exhibits at theme parks, professional sports venues and corporate events nationwide on a regular basis. Jerry worked through the logistics details and contacted Special Products to prepare a pricing proposal. Judy Gaskin, SPD’s pricing manager, helped Jerry through the online quote process to complete a pricing proposal.
Jerry presented the proposal and has now been awarded his first two moves, one for 10,000 lbs. and the second for 15,000lbs.
In speaking with Jerry about his success, he said, “he always asks for referrals from his customers and more often than not finds his best opportunities from these contacts.” Congratulations to Jerry and Atlas Transfer & Storage for their new win!
In closing, these are great times to pursue Special Products business as many companies are open to looking for new solutions to serve their logistics needs. Let us help you uncover some opportunities in your market place. The entire SPD team is available to provide assistance for your business development needs.